Privacy Policy

When you create an account: your name and email address, your password (stored encrypted — we never see it), payment information (processed by Stripe — we never store card details).

When you use Lineage Vault: content you upload (photos, videos, voice recordings, stories, documents), family tree information, messages and time capsules you create, device information for security purposes.

We don't track your behaviour across other websites. We don't use advertising cookies. We don't build advertising profiles.

We use your information to operate your vault, send notifications you've requested, deliver time capsules and posthumous content on the schedule you set, detect unauthorised account access, and process your subscription payment.

We do not use your content to train AI models. Your memories are never used to improve any AI system.

Nobody, with these narrow exceptions: Stripe (payment processing), Cloudflare (encrypted file storage and delivery), Supabase (encrypted database hosting), Resend (transactional emails — email address only), and law enforcement only if required by a valid court order.

We will never sell your data. We will never share it for advertising purposes.

Your content lives in your vault for as long as your account is active. If you cancel, you have 30 days to export all your content. After 30 days, your account data is permanently deleted.

If your vault has transitioned to a memorial after your passing, the memorial remains permanently on Lineage Vault for future generations. Memorial content is never deleted.

You can at any time: export all your content in standard formats, request deletion of your account and all associated data, update or correct your personal information.

Email us at support@lineage-vault.com.

Your vault is protected by encrypted storage, two-factor authentication, new device login notifications, and session management.

Lineage Vault welcomes family members of all ages. Parents or guardians may optionally activate our Parental Admin system to manage their child's trusted contact connections. We do not knowingly collect personal data from children under 13 without parental consent.

You have the right to request deletion of your account and all associated data at any time. This includes your profile, memories, photos, videos, life story entries, and any other content you have added to your vault. To request deletion, contact us at support@lineage-vault.com. We will process your request and confirm deletion within 30 days. Note that some data may be retained where required by law or for legitimate business purposes such as fraud prevention.

We'll notify you by email at least 30 days before any material changes take effect. Current version always at lineage-vault.com/privacy.